Thank you for using our website. Here at Eltahan.net we take personal privacy very seriously. As a general rule, we do not collect your personal information unless you choose to provide that information to us.
If you choose not to provide us with that information, it might limit the features and services that you can use on the website.
Generally, the information requested by Eltahan.net will be used to provide a website feature or service to you, such as commenting, support, or providing future content better tailored to your interests.
A description of Eltahan.net intended use of that information, how that information is collected, security measures taken to protect that information, and how to grant or revoke consent for collection and use of that information will be fully described in the terms below.
The Information We Collect
You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or service
How We Use the Information
We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order. From time to time we may also send you additional information about our products and/or services in special promotional mailings. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services. We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above
Collection of Information by Third Party Sites
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.
To enhance your experience with our site, many of our web pages use “cookies” and shopper ID’s. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.
You affirm that you are either more than 18 years of age, or an emancipated minor, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Service, and to abide by and comply with these Terms of Service.
Special Note For Parents
While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Return and Refund Policy
Eltahan is committed to 100% customer satisfaction!
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be unused, in the condition you received them and in the original box and/or packaging.
We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item,etc.), otherwise, the customer will be responsible for return shipping charges.
You should expect to receive your refund within 2 to 4 weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
To return your product, please contact us at firstname.lastname@example.org
If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.