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Return and Refund Policy

Eltahan is committed to 100% customer satisfaction!

 

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be unused, in the condition you received them and in the original box and/or packaging.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item,etc.), otherwise, the customer will be responsible for return shipping charges.

 

You should expect to receive your refund within 2 to 4 weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To return your product, please contact us at support@eltahan.net

If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.